Temporary Consolidation of Syracuse Community Health Center Services (4/1)

To further protect the health and safety of our employees and patients, we are temporarily consolidating services from all SCHC sites, including our East and West locations, to our main facility at 819 S. Salina Street. Patients with existing appointments with any SCHC provider should report to this location at least 15 minutes before your scheduled time. This is a temporary change that will ensure operational consistency and safety for our employees and patient community. We will return to normal operations as soon as it is feasible and safe. Please call 315-476-7921 with any questions.

Community Testing Center – Test Results Update (3/30)

Since we opened the Community Testing Center at Syracuse Community Health Center on March 16, we have processed over 1,700 COVID-19 tests. There was an issue with a backlog of test results from the first three days (3/16 – 3/18) of operation at the Testing Center. The delay was due in part to existing testing facility rules as well as a nationwide surge in testing, which overwhelmed the system. The issue has improved, and we have now received all outstanding test results.

While the testing process has improved, we have decided to transition to a new vendor to process test results, Genetworx. We are confident that they can deliver a more consistent and reliable service, including a guaranteed turnaround time of 24-48 hours on test results.

The Syracuse Community Health Center will be contacting any patients tested at the Community Testing Center with negative COVID-19 (Coronavirus) test results. The Onondaga County Health Department will be contacting any patient with a positive result.

Dental Services Temporarily Postponed (3/25)

We have temporarily postponed patient services in Dental Care, except for emergency procedures, and Eye Care and Eye Wear. In both cases, these services have been paused to minimize traffic into our facility out of an abundance of caution for employee and patient safety. We have contacted all affected patients, and we will resume these services as soon as it feasible and safe.

Coronavirus (COVID-19) Update:

The Syracuse Community Health Center is closely monitoring the Coronavirus (COVID-19) situation, as the safety and well-being of our employees and patients is our number one priority.

We are working in close coordination with local public health officials and are following strict prevention guidelines to help keep our facilities clean and our staff, patients and our community safe.

We will continue to keep you apprised of any developments and to make sure you have the information you need to stay safe and access our system of care.  Please check back to this website periodically and follow us on Facebook, as we will provide progress updates as they become available.

Scheduled Appointments

We continue to conduct business as usual.  If you have a regularly scheduled appointment at our facility, you do not need to call ahead to confirm.  Please proceed to your appointment as scheduled.


COVID-19 Regional Testing Center

The Syracuse Community Health Center, in a partnership with the Onondaga County Health Department and Upstate Medical University, is serving as the host site for a new regional Coronavirus (COVID-19) Testing Center.

The regional COVID-19 testing center is not a walk-up facility. Before visiting the testing center, people who have respiratory issues, or have questions related to COVID-19 must either phone their physician or call the COVID-19 regional triage hotline at 315-464-3979.  If their case warrants a COVID-19 test, they will be referred to the testing center.

If members of the Syracuse Community Health Center patient community are experiencing upper respiratory issues, or have questions regarding the COVID-19 virus, we encourage them to call their physician, or contact the COVID-19 hotline at 315-464-3979.  To visit the testing center, you must follow this protocol.

Common Questions:

What is coronavirus disease 2019 (COVID-19)?

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.

What are the symptoms of COVID-19?

Patients with COVID-19 have had mild to severe respiratory illness with the following symptoms after 2-14 days of exposure;

·       Fever

·       Cough

·       Shortness of breath

How can I help protect myself?

People can help protect themselves from respiratory illness with everyday preventive actions.

·       Avoid close contact with people who are sick

·       Avoid touching your eyes, nose, and mouth with unwashed hands

·       Wash your hands often with soap and water for at least 20 seconds

·       Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

COVID-19 Information Resources:

Here are some information links that you might find helpful:

Local & New York State Department of Health

·       Coronavirus Information For NY

·       Onondaga County Health Department

Centers for Disease Control

·       Coronavirus Overview

·       Business Response Guidance

·       Flu

World Health Organization (WHO)

·       Coronavirus Overview

·       Coronavirus Q&A

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